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The Soul Radiance (“The Soul Radiance”, “TSR”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process and protect your personal information when you visit our websites, register for our programs, attend our live or recorded sessions, join our communities, purchase our products or services, communicate with us, or otherwise interact with The Soul Radiance.
This Privacy Policy applies to our coaching website: https://coaching.thesoulradiance.com/
and, where applicable, to other websites, pages, forms, landing pages, online stores, applications, communities, communication channels and services operated by or on behalf of The Soul Radiance, including:
https://shop.thesoulradiance.com/
By accessing our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT THE SOUL RADIANCE
The Soul Radiance is a coaching, personal development, gratitude, manifestation and wellness education platform offering online coaching programs, live sessions, workshops, book-reading sessions, courses, healing and self-development programs, journals, diaries and related products and services.
Our programs may include, among others, gratitude practices, manifestation education, Law of Attraction concepts, NLP-based coaching, Ho'oponopono practices, EFT-based educational sessions, mindset development, belief work, journaling and other personal-growth practices.
The Soul Radiance currently operates in India. For privacy-related questions, requests or complaints, you may contact us at:
Email: contact.thesoulradiance@gmail.com
2. INFORMATION WE MAY COLLECT
Depending upon the way you interact with us, we may collect the following types of personal information.
A. Identity and Contact Information
This may include:
Name
Email
Address
Mobile/WhatsApp number
City, state and country
Billing address
Shipping or delivery address
Profile or account information
Any other contact information voluntarily provided by you
o When you register for a free or paid program, workshop, webinar, course, book-reading session or other service, we may collect information such as: Name Phone number WhatsApp number Email address Program selected Registration date Attendance information Responses submitted through registration forms Program preferences Language preferences Feedback and testimonials Participation history This may include registrations for our English and Hindi sessions, The Magic / Jaadu book-reading programs, workshops, webinars, coaching programs or other learning experiences offered by The Soul Radiance. C. Purchase and Transaction Information When you purchase a coaching program, course, journal, diary, physical product or other service, we may collect information such as: Name Billing details Delivery details Phone number Email address Product or service purchased Transaction details Payment status Order history Payments may be processed by third-party payment gateways or financial service providers. The Soul Radiance does not ordinarily store your complete debit card, credit card, UPI PIN or online banking credentials. Such payment information is generally processed directly by the applicable payment service provider. D. Communication Information We may collect and retain communications you send to us through: Email WhatsApp Website forms Chatbots Social media Direct messages Support requests Surveys Feedback forms Phone calls Community interactions Other communication channels This information may be used to respond to your questions, provide support, improve our programs and maintain appropriate business records. E. Coaching and Program Participation Information During coaching, learning or personal-development programs, you may voluntarily share information about: Your goals Challenges Habits Beliefs Experiences Relationships Career Finances Emotional experiences Gratitude practices Manifestation goals Personal-development progress Please share only information that you are comfortable sharing and that is reasonably necessary for participating in the relevant program. Although some of our coaching programs may discuss personal or emotional topics, The Soul Radiance does not require you to provide unnecessary medical, biometric, genetic, financial-password, government-password or similarly highly confidential information. Our programs are educational and coaching-based and should not be treated as a substitute for professional medical, psychiatric, psychological, legal or financial advice where such professional assistance is required. F. User-Generated Information Where our platforms permit users to submit information, we may receive: Comments Reviews Testimonials Course responses Assignments Journaling responses Survey answers Questions Uploaded files Community posts Chat messages Other information voluntarily submitted by you G. Technical and Usage Information When you visit our websites or online platforms, certain information may be collected automatically, including: IP address Browser type Device type Operating system Pages viewed Links clicked Time spent on pages Referring website or advertisement Approximate location derived from technical information Login information Website interaction data Cookies and similar technologies We may use analytics tools to understand how users interact with our websites and services. H. Marketing and Advertising Information We may collect information regarding: Advertisement interactions Registration source Marketing campaign source Pages visited Interests inferred from interactions with our content Communication preferences Whether you have opened or interacted with marketing communications This may help us understand the effectiveness of advertisements and communicate relevant programs, events, products and services. 3. HOW WE COLLECT YOUR INFORMATION We may collect information: Directly from you For example, when you: Register for a program Fill out a website or lead form Purchase a product or service Join a WhatsApp community Contact us Participate in a session Respond to a survey Submit feedback Send us a message Communicate through our chatbot Provide a testimonial Automatically Certain technical and usage information may be collected through cookies, analytics tools, pixels and similar technologies when you interact with our websites. Through third-party platforms Information may also reach us through platforms you use to interact with The Soul Radiance, including advertising platforms, social media platforms, payment providers, course platforms, webinar platforms and communication services. 4. HOW WE USE YOUR PERSONAL INFORMATION We may use your personal information to: Process registrations Provide access to our programs, courses or sessions Provide coaching or educational services Send Zoom, webinar or live-session information Send session reminders Send recordings and program material Add eligible participants to relevant communication or community journeys Respond to queries Provide customer support Process purchases and payments Deliver physical products Manage orders, refunds and service requests Provide program updates Personalize your experience Improve our content, products and services Maintain attendance and participation records Obtain and manage testimonials or feedback Analyse website and campaign performance Prevent fraud or misuse Maintain website security Comply with legal requirements Maintain accounting and business records Protect our legal rights Communicate new programs, offers, events and services where permitted Measure advertising effectiveness Build audiences or measure campaigns through advertising and analytics services where permitted We will seek to collect and use only information reasonably necessary for the relevant purpose. 5. WHATSAPP, SMS, EMAIL AND OTHER COMMUNICATIONS When you provide your mobile number, WhatsApp number or email address while registering for one of our programs, requesting information, purchasing from us or otherwise communicating with us, we may use those details to provide communications connected with your interaction with The Soul Radiance. These communications may include: Registration confirmations Session reminders Zoom links YouTube or livestream links Recording links Program instructions Learning material Community invitations Support messages Order updates Service notifications Feedback requests Relevant program information Promotional communications where permitted Some communications may be delivered through automated messaging systems or chatbots. You may request that we stop sending promotional communications at any time by using the unsubscribe or opt-out facility provided in the communication, where available, or by contacting: contact.thesoulradiance@gmail.com Please note that even if you opt out of promotional communication, we may still send necessary transactional or service-related messages concerning a program, order or service you have requested or purchased. 6. WHATSAPP COMMUNITIES AND GROUPS The Soul Radiance may operate WhatsApp groups and communities for participants of free and paid programs. When you voluntarily join a WhatsApp group or community, certain profile information, such as your name, profile photograph or phone number, may be visible to other participants depending upon WhatsApp's functionality and privacy settings. WhatsApp is an independent third-party service, and your use of WhatsApp is also governed by WhatsApp's own terms and privacy policy. You should avoid sharing confidential or highly sensitive personal information inside group discussions. 7. LIVE SESSIONS, ZOOM AND RECORDINGS Some The Soul Radiance programs may take place through Zoom, YouTube or other video, webinar or livestreaming platforms. Sessions may sometimes be recorded for purposes including: Providing recordings to participants Creating educational content Maintaining program archives Training or quality improvement Marketing, where appropriate permission has been obtained If participants are expected to appear visibly or audibly in a recording intended for wider publication or promotional use, we will seek to provide appropriate notice or obtain permission where required. If you do not wish to appear in a recording, you may keep your camera switched off, avoid sharing personally identifying information, or inform the facilitator where appropriate. 8. TESTIMONIALS, REVIEWS AND SUCCESS STORIES We deeply value feedback from our participants. If you voluntarily provide a testimonial, review, photograph, video testimonial, transformation story or other feedback, we may request permission to display it on: Our website Social media Advertisements Sales pages Program presentations WhatsApp communications YouTube Other marketing materials Where appropriate, we may edit testimonials for spelling, length, formatting or clarity without materially changing their meaning. Where specific permission for public use is required, we will seek such permission before publishing personally identifiable testimonial content. You may contact us if you later have concerns regarding the continued use of a testimonial. 9. COOKIES AND SIMILAR TECHNOLOGIES Our website may use cookies, pixels and similar technologies. These technologies may help us: Keep the website functioning Remember preferences Understand website traffic Analyse user behaviour Improve website performance Measure advertisements Understand registrations and conversions Deliver or measure relevant advertising Cookies may include essential, analytics, functionality and advertising cookies. Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of the website. Where legally required, we will provide appropriate cookie choices or consent mechanisms. 10. ANALYTICS AND ADVERTISING The Soul Radiance may use third-party analytics and advertising services. Depending upon the services currently being used, these may include platforms such as: Google Meta/Facebook/Instagram YouTube WhatsApp Other analytics and advertising providers These providers may process certain device, usage, advertising or interaction information in accordance with their own privacy policies. We may use information from such platforms to: Measure campaign performance Understand registrations Analyse website traffic Improve our marketing Show relevant advertisements Measure conversions Create or optimise advertising audiences where permitted 11. THIRD-PARTY SERVICE PROVIDERS We may use trusted third parties to help operate our business and provide our services. Depending upon the service being used, these may include providers for: Website hosting Course hosting Shopify or e-commerce services Payment processing Email communication WhatsApp communication Chatbot and automation services Customer relationship management Cloud storage Analytics Advertising Zoom/video conferencing YouTube/video hosting Shipping and delivery Accounting Technology support Customer support We share personal information with such providers only where reasonably necessary for them to perform the relevant service or where otherwise permitted or required by law. These service providers may have their own privacy policies and contractual responsibilities regarding personal information. 12. E-COMMERCE AND PHYSICAL PRODUCTS The Soul Radiance may sell journals, diaries, books or other physical products through its online store or other sales channels. When you place an order, we may share information such as your: Name Phone number Delivery address Email address Order details with logistics, courier, fulfilment or shipping partners solely to process and deliver your order. Product information, pricing and availability may be available at: https://shop.thesoulradiance.com/ 13. PAYMENT INFORMATION Payments may be processed through independent payment gateways, banks or other financial service providers. When making a payment, you may be redirected to or interact directly with a third-party payment provider. We generally receive confirmation of payment and relevant transaction details rather than your complete payment credentials. You should review the applicable payment provider's privacy policy and security terms before completing a transaction. 14. SHARING OF PERSONAL INFORMATION We do not sell your personal information as a standalone commercial product. We may share information where reasonably necessary with: Service providers Payment processors Website or technology providers Communication platforms Logistics and courier partners Professional advisers such as accountants, lawyers or consultants Government or regulatory authorities where legally required Advertising or analytics providers where permitted Business successors in connection with a lawful merger, restructuring, acquisition or transfer of business We may also disclose information if reasonably necessary to: Comply with law Respond to lawful requests Prevent fraud Protect users Protect our rights or property Investigate misuse or security incidents 15. INTERNATIONAL DATA PROCESSING Some of the technology platforms and service providers used by The Soul Radiance may operate servers or process information outside India. As a result, your information may be processed or stored in countries other than India. Where required by applicable law, we will take reasonable measures to ensure that international processing or transfer of personal information is carried out in accordance with applicable data-protection requirements. 16. DATA SECURITY We take reasonable technical, organisational and administrative measures designed to protect personal information against: Unauthorised access Accidental loss Misuse Alteration Disclosure Destruction Access to personal information is restricted, where reasonably practicable, to individuals and service providers who require the information for legitimate business purposes. However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security. 17. DATA RETENTION We retain personal information only for as long as reasonably necessary for: Providing our services Maintaining customer or participant records Fulfilling orders Responding to requests Maintaining program history Meeting legal, accounting or tax requirements Resolving disputes Preventing fraud Enforcing agreements Protecting our legitimate interests Retention periods may vary depending upon the type of information and the reason it was collected. Where information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements. 18. YOUR PRIVACY RIGHTS Subject to applicable law, you may have the right to: Ask what personal information we hold about you Request correction of inaccurate or incomplete information Request updating of your personal information Request deletion or erasure of certain personal information Withdraw consent where processing is based on consent Opt out of promotional communications Raise a grievance regarding the processing of your personal information Exercise other rights available under applicable data-protection law Withdrawal of consent will not affect processing already lawfully carried out before the withdrawal. Certain information may also need to be retained where required by law or where necessary for legitimate legal, transactional, accounting, security or dispute-resolution purposes. To exercise a privacy right, contact: contact.thesoulradiance@gmail.com We may ask you to verify your identity before processing certain privacy requests. 19. GRIEVANCE AND PRIVACY CONTACT If you have a question, concern, complaint or request regarding your personal information or this Privacy Policy, please contact: The Soul Radiance Email: contact.thesoulradiance@gmail.com Please include sufficient information for us to understand and respond to your request. We will make reasonable efforts to address legitimate privacy requests and grievances within the period required under applicable law. 20. CHILDREN'S PRIVACY Our websites and general coaching services are not intended to knowingly collect personal information directly from children without appropriate consent where such consent is required by applicable law. Where a program or product is specifically intended for children or minors, a parent or legal guardian should complete registrations, purchases or required consents on their behalf where applicable. If you believe that a child has provided personal information to us without appropriate authorisation, please contact: contact.thesoulradiance@gmail.com and we will review the matter. 21. THIRD-PARTY LINKS Our websites, emails, WhatsApp communications, programs or other content may include links to third-party websites, social media platforms, payment gateways or other external services. We do not control the privacy practices of independent third parties. Once you leave our website or interact with an independent third-party service, that third party's terms and privacy policy may apply. We encourage you to review the privacy policies of third-party services before providing personal information. 22. SOCIAL MEDIA The Soul Radiance may maintain pages or accounts on platforms such as Instagram, Facebook, YouTube and other social networks. When you interact with us through these platforms, information may be processed both by The Soul Radiance and the relevant social-media platform according to that platform's privacy practices. Comments, reactions and other information you make publicly available on social-media platforms may be visible to other users. 23. AUTOMATION, CHATBOTS AND AI-ASSISTED SERVICES The Soul Radiance may use automated tools, chatbots, artificial intelligence or similar technologies to help with: Answering common questions Recommending relevant information Providing program guidance Managing registrations Following up with leads or participants Customer support Organising communication Improving user experience Information you submit through such tools may be processed by technology service providers supporting these functions. Please do not share passwords, banking PINs, OTPs, complete payment credentials or other highly confidential information with our chatbot or automated systems. Where reasonably appropriate, important decisions involving customer rights or financial commitments will not be based solely upon an automated interaction without an appropriate method of review or support. 24. MARKETING COMMUNICATIONS Where you have requested information from us, registered for a program, purchased a product or service, or otherwise permitted us to communicate with you, we may send information regarding relevant: Programs Courses Workshops Coaching opportunities Free sessions Live sessions Journals and products Offers Events Educational content You can opt out of promotional communication at any time. Opting out of marketing will not prevent us from sending communications necessary to fulfil an existing registration, purchase, service or transaction. 25. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy periodically to reflect: Changes in our services Changes in technology Changes in business operations Changes in service providers Changes in applicable laws or regulations The latest version will be posted on our website with the updated revision date. We encourage you to review this page periodically. 26. APPLICABLE LAW This Privacy Policy is intended to operate in accordance with applicable laws of India concerning privacy, information technology and protection of digital personal data, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made under it, as and when such provisions become applicable. Nothing in this Privacy Policy is intended to restrict any mandatory right available to an individual under applicable law. 27. CONTACT US For questions regarding this Privacy Policy, your personal information, consent, correction, deletion, marketing preferences or any privacy-related grievance, please contact: THE SOUL RADIANCE Website: https://coaching.thesoulradiance.com/ Email: contact.thesoulradiance@gmail.com Online Store: https://shop.thesoulradiance.com/ By continuing to use our website or services and by voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.